1. 7-Day Money-Back Evaluation Period
At WebiMitra, we stand behind the performance of our platform. For all new monthly and annual SaaS subscription plans, we provide a 7-day satisfaction window from the date of initial payment.
2. Eligible Refund Criteria
Refunds will be processed under the following circumstances:
- Technical defects preventing core store launching or POS billing that our engineering team cannot resolve within 72 hours.
- Unintended accidental double-billing or duplicate transactions caused by payment gateway timeouts.
- Cancellation requests submitted within 7 calendar days of your initial subscription sign-up.
3. Non-Refundable Items
The following fees are strictly non-refundable once initiated:
- Custom domain registrations and third-party SSL certificates already bound to your registrar.
- Third-party SMS, WhatsApp credit bundles, or payment gateway setup fees consumed during the trial.
- Subscription renewals that were not cancelled prior to the recurring billing cycle date.
How to Request a Refund:
Email our billing department at support@webimitra.com with your registered email, store URL, and invoice payment reference. Approved refunds are credited within 5 to 7 business days.