1. Digital Service & Software Delivery
WebiMitra is primarily a cloud-hosted Software-as-a-Service (SaaS) platform. Upon subscription confirmation, your store instance, management console, AI modules, and POS credentials are provisioned instantly (within 60 seconds) without any physical dispatch requirements.
2. Merchant Logistics & End-Customer Fulfillment
WebiMitra provides integrations with top courier aggregators and shipping providers (such as Shiprocket, Delhivery, and custom delivery boys). As a store owner:
- You configure your own shipping rates, delivery zones, free-delivery thresholds, and COD charges inside your WebiMitra Admin Panel.
- Automated shipping tracking links and AWB numbers are dispatched to your customers via WhatsApp and Email upon order fulfillment.
- Physical goods sold through merchant storefronts are fulfilled and shipped solely under the merchant's designated courier partner agreements.
3. POS Hardware Shipments (If Ordered)
If you purchase physical hardware add-ons (such as WebiMitra-compatible thermal receipt printers, barcode scanners, or Android POS terminals) through our hardware store:
- Dispatch Time: Orders are verified and dispatched within 24 to 48 business hours.
- Delivery Timeline: Standard surface delivery takes 3 to 5 business days across India. Express air shipping takes 1 to 2 business days.
- Tracking: Real-time courier tracking numbers are communicated via SMS and Email once dispatched.
Hardware Support & Inquiries:
For order status or damaged-in-transit claims, please reach our logistics desk at support@webimitra.com within 48 hours of physical parcel receipt.